Flipturn Launches AI Charging Operations Agent

We're thrilled to announce the launch of Flip, our new AI charging operations agent designed to help fleet and charging operations teams move from reactive firefighting to proactive, high-uptime operations.

Flip continuously monitors charger performance, identifies issues that need attention, and compiles them into a concise daily update that highlights what matters most and recommends clear next steps.

"EV charging operations teams used to dig through dashboards, alerts, and cryptic error codes, with important issues often hiding in the noise," said Katie Siegel, CEO of Flipturn. "With Flip, they can rest easy knowing they'll never miss a critical charging issue. Our early testing shows that Flip helps resolve problems faster and saves investigation time by focusing on issues that actually impact uptime and driver experience."

Flip is built for operational teams responsible for keeping chargers available and reliable, as well as leaders who need a high-level view of performance. Flipturn's AI agent surfaces issues early and tracks them through resolution, helping teams prioritize their work.

What Flip does today

Every day, Flip analyzes millions of charger logs, error reports, and maintenance records to identify charger health issues, often before human operators notice them.

• Proactive monitoring: Flip monitors charging 24/7 behind the scenes, spots issues early, investigates them, and tracks them until resolution, with no manual action needed.
• Customized to your operations: Flip learns about each site, can be provided custom directions to align with existing runbooks, and can access vendor-specific documentation for each charger model.
• Secure and private: Customers own their data. Flipturn does not use customer data to train AI models, and AI functionality is opt-in.
• Brings the information to you: Flip sends operators issue summaries and next steps directly via email—no need to hunt through dashboards.

Early customer feedback

“Flipturn's AI report is my go-to to in the morning to see what I'm walking into. It's helped us identify and fix power module issues to keep chargers operational” - Roger Alvarez, Director of Depot Operations, Zeem Solutions.

“This translates charger messages into English and puts it in one update I can review in 5 minutes. We’re dedicating staff to solve the vehicle/charger interoperability issues Flip has highlighted” - Christian Bigger, Zero-Emission Fleet and Facilities Manager, Spokane Transit Authority.

“I appreciate seeing these emails daily, it provides me a good snapshot of charger health, pinpoints issues, and helps me ensure all chargers are operational” - Ajay Saini, Supervisor, Transport Maintenance, Loblaw Companies.

Availability

Flip is included in every Flipturn plan and customers can turn it on starting today.

About Flipturn

Flipturn is a leading EV charging management platform, helping organizations maximize charger uptime, process charging payments, and scale operations efficiently. Backed by leading investors including CRV and Accel, Flipturn serves Fortune 500 companies, commercial property owners, and major fleet operators across North America.