The challenge
Autonomous ride-hailing vehicles don't park overnight and charge on a predictable schedule. They operate nearly around the clock, returning to depots between rides for fast charging, cleaning, and maintenance before heading back out. Charging windows are tight, utilization is high, and a charger fault during any shift means vehicles sitting idle instead of serving riders.
As the fleet expanded into new cities, each market introduced a different depot layout, different charger hardware, a different utility provider, and often a different third-party fleet operations partner managing the site. The operator needed one charging management platform that could deploy fast at every new depot, work across hardware brands, and give both the central team and each local partner a consistent operational view.
How Flipturn helps
Consistent software across depots and partners
Whether a depot is managed in-house or by a third-party fleet services company, every site runs the same Flipturn dashboards, alerting, and energy management. New depots come online in days with the same configuration, eliminating CMS fragmentation as the network scales. Flipturn supports OCPP 1.6 and 2.0.1 alongside native ChargePoint integration, so the operator can manage ChargePoint stations and OCPP-native hardware from a single platform without replacing equipment.
Real-time depot visibility
A read-only display mode designed for facility screens gives depot technicians a live view of every port, with no login required. Flipturn's AI operations agent monitors the network continuously, flags degrading charger behavior before it causes downtime, and delivers a daily health digest to operations teams each morning.
Automatic escalation of issues to third-party maintenance providers
When Flipturn detects a charger fault, it automatically escalates to the maintenance provider's operations center with full diagnostic context. Maintenance tracking logs every event per charger with timestamps, assigned technician, and resolution notes, so the operator always has visibility into what's being worked on and when.
Direct integration with the operator’s fleet systems
Flipturn's API surfaces real-time charger status and session data to the operator's internal systems, so vehicle assignment decisions always reflect current charging availability. Webhooks fire on session start, completion, and fault events, keeping charge state visible across the entire operational loop.
The results
- Charging management software across multiple depots in the U.S., supporting some of the highest charger utilization rates in the industry
- A hardware- and network-neutral platform, supporting flexibility across charger brands and fleet operations partners
- Consistent dashboards, alerting, and energy management at every depot, regardless of which partner manages the site
- AI-powered charger monitoring that flags degrading behavior before it causes downtime, keeping utilization high and SLA commitments on track
- A scalable platform that supports the operator's continued expansion into new U.S. markets