“Flipturn has given me power with their product. The features allow me to take full control of our zero-emission infrastructure, making it much easier to manage my day to day and ensure STA buses and chargers are operational. We refused to settle for a ‘good enough’ solution. STA was determined to find the very best CMS provider in the industry, and we found Flipturn.”
Christian Bigger
Zero Emission Fleet & Facilities Transition Manager, Spokane Transit
Why STA chose Flipturn
STA originally relied on a common transit charging software provider but switched to Flipturn to get the customization, tools, visibility, and support they needed to scale.
Key differentiators:
- Reliable power management: STA has Time-of-Use charges as part of their rate structure from the local utility. Flipturn dynamic power management optimizes their charging schedules to ensure buses meet their route needs at the lowest cost.
- Stop-at-SOC charging: Flipturn’s ability to automatically stop charging at a set state-of-charge (SOC) has become a critical feature for STA’s maintenance team, eliminating unnecessary charging and promoting battery life.
- Deep diagnostics: Abnormal charging behavior was once a major issue for STA. This is now solved with Flipturn’s fine-grained control and alerts.
- Priority charging: Flipturn gives STA the ability to set priority chargers so operations can shift when needed and avoid impacts to service.
- UI that works for operators: Clear dashboards, alerts, and error customization empower STA’s team to quickly interpret and act on issues.
- A partner, not just a vendor: Flipturn’s product team collaborates closely with STA, taking their feedback into account when developing features that address transit fleets’ real operational needs.
Results that speak for themselves
With Flipturn, STA has unlocked:
- Significant cost savings from avoided overcharging and lower fuel costs.
- Simplified maintenance workflows with customizable charging schedules and rates, error handling, real-time alerts, and help resolving issues, powered by AI.
- >99% high charger uptime with proactive monitoring and automated fault detection. STA’s operations team can remotely troubleshoot issues before they disrupt service.
- Confidence to scale as STA adds new park-and-ride hubs with public DC fast charging and prepares for future depot expansion.
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