The challenge
The Dutton was running on a legacy charging management system that wasn't working for residents or the onsite team.
On the resident side, the experience was unnecessarily cumbersome. Accessing a charger required a paid membership and an RFID card, creating friction for residents who simply wanted to plug in. Worse, gaps in the system allowed charging codes to be used without payment, and there was no reliable way to restrict charger access to residents only, leaving the property's amenity open to misuse.
For the onsite team, the operational picture wasn't much better. Visibility into charger status was limited, and when something went wrong, the previous vendor's support response times stretched to 10 or more business days. By the time help arrived, the resident experience had already suffered.
Seamless renetworking, up and running in a day
Switching charging platforms does not have to mean new hardware, downtime, or a lengthy installation. The Dutton renetworked its existing Autel chargers to Flipturn without replacing any equipment, and the transition was completed in a single day.
The Flipturn team communicated clearly throughout, hit every milestone on schedule, and kept the onsite team informed at each step. For a Greystar-managed community with 544 units and competing operational priorities, that kind of organized, low-disruption onboarding was a significant departure from what the property team had experienced before.
"Flipturn made what could have been a stressful switch feel simple and well-managed."
Property Manager at The Dutton
A better experience for residents and staff
Flipturn replaced the old membership-and-RFID model with a no-app, click-to-pay flow. Residents simply scan a QR code and pay directly from their phone: no app download, no membership fee, no physical card required. The result is a charger experience as simple as it should be.
Resident feedback since launch has been consistently positive. Residents have welcomed the reliable on-site charging and found the system easy to use from day one. The straightforward QR-based flow and dependable stations stand in clear contrast to the experience under the previous platform.
"Our residents have responded positively to the new EV chargers and Flipturn app—it’s been a smooth upgrade and a great addition to the community."
Property Manager at The Dutton
For the onsite team, Flipturn added the control and visibility that had been missing. Access can now be restricted to residents only, pricing is easy to configure, and proactive notifications flag charger issues before they become resident complaints.
Responsive, reliable customer support
Perhaps the sharpest contrast with the previous vendor has been support. Where issues once sat unresolved for 10 or more business days, Flipturn responds in minutes. When the property team has a question or a charger needs attention, help is fast and follow-through is consistent.
For a property manager responsible for hundreds of residents' day-to-day experience, that responsiveness is the baseline expectation the previous vendor repeatedly failed to meet.
Results
- Renetworked existing Autel chargers to Flipturn in a single day, with no new hardware and no downtime
- Resident-only access control eliminates unauthorized charger use
- No-app, click-to-pay flow removes membership and RFID friction for residents
- Support response times went from 10 or more business days to minutes
- Positive resident feedback on reliability and ease of use from day one