For fleets, vehicle and equipment uptime is the #1 priority. If a charger is down or performing poorly, that can mean a vehicle isn't charged and ready to go on time.
At Flipturn, we help fleets identify issues with their chargers before they impact operations. That's why we built the Charger Health Report, which gives fleet managers actionable insight into charger health and performance.
KPIs to capture charger health
Measuring the reliability of EV chargers is more complex than simply recording when the charger reports a Faulted status. For example, a charger can fail to initiate charging, but still report an Available status. Or, a charger can be disconnected from the internet, but still successfully initiate charging.
Flipturn’s Charger Health Report provides a holistic picture of your EV charger health with a few different KPIs:
- Uptime. The percentage of time a charger reports that it is operable, meaning it is either in use or able to be used. Low uptime means the charger is actively unhealthy and likely unable to be used. Our earlier post on measuring uptime and reliability for fleet EV chargers covers the nuances in more detail.
- Connectivity. The percentage of time a charger is connected to the internet. Poor connectivity can indicate a hardware issue or slow down dynamic power management adjustments.
- Utilization. The percentage of time a charger is used for charging. Little to no utilization can indicate a physical problem with the charger. For example, on-site personnel might be avoiding the charger because of cable damage that the charger software doesn't report.
- Total charging sessions. The total number of charging sessions across all chargers.
- Charging session error rate. The percentage of charging sessions that ended prematurely due to an error. For fleets, this may be the most important KPI. When charging sessions end early, vehicles are left at low state of charge. Without correction, a vehicle may not be able to depart for its next route in the morning.
The Charger Health Report allows filtering data by site and date range, so users can view how overall charger health shifts from week to week or differs between sites.
View and sort KPIs per charger to identify underperforming chargers
Fliptun’s Charger Health Report lets you easily spot underperforming chargers. When certain charger health KPIs are unhealthy, they are highlighted in yellow or red, depending on severity. The report can be sorted on any column, letting you inspect which chargers have the worst uptime, connectivity, utilization, or error rate.
If a charger appears unhealthy, Flipturn provides tools for digging into the specific errors being sent by the charger, as well as some OEM-provided diagnostics information, to make troubleshooting easier and speed charger maintenance. We’re also able to work closely with your maintenance provider to make sure that they have access to the data they need to resolve any on-site issues quickly.
See charger health monitoring in action
If you want to see how Flipturn keeps charger uptime high, or you're an O&M provider or installer interested in partnering, book a demo.
About Flipturn
Flipturn is the unified control center for EV charging operations, built for properties, businesses, and fleets. Whether you're managing a private depot or a public charging site, Flipturn helps you stay online, cut costs, and keep EV operations running smoothly. Control energy usage, manage access, accept payments, and remotely monitor operations across your chargers and vehicles, all in one place.
