Flipturn is used to monitor charging sites of varying sizes, from small charging hubs to large-scale depots of over 60 charging ports. For all of our customers, uptime is the most important concern: our customers depend on our platform to ensure that their charging operations proceed smoothly with minimal downtime.
We offer automated alerts and notifications for any errors reported from EV chargers. Without intelligent filtering, these errors can often be noisy. From working closely with our customers, we found that while visibility into all errors is critical, some users only wanted to be proactively notified about errors that impacted charging.
Flipturn offers several AI-powered features that help users identify the impact of charger errors. For example, Flipturn automatically adds relevant context to errors that impact charging, sorting them into one of two categories:
- Errors that stopped charging prematurely
- Errors that prevented charging from starting
Users can filter out errors that don't impact charging from the alerts they receive. Since errors that stop charging prematurely are often the most operationally impactful, some users set up text message alerts for only that category.
Errors that stopped charging prematurely
Imagine a fleet operator is expecting a vehicle to be fully charged by a specific time. If anything goes wrong during the charging process, they want to know about it and resolve it quickly.
When a charger error disrupts a charging session, Flipturn fires a real-time alert, informing customers of the critical error and its impact on the vehicle's charging status. The error notification surfaces in all relevant parts of the platform: the live dashboard, the charger error log, charging session history, and more.
As shown below, Flipturn works directly with OEMs to import additional context around alerts. In addition to presenting the raw vendor error code, Flipturn can share OEM-provided guidance on issue severity and recommended next steps.
Errors that prevented charging from starting
Consider a scenario where a fleet operator connects a vehicle to a charger to try to initiate charging. Before double checking to see if charging successfully started, the operator then attends to another vehicle.
In some cases, the charger will fail to start a session and report an error instead. Flipturn will automatically detect this and send an alert informing customers that the vehicle failed to start charging. This error notification will again be displayed across all relevant areas of the platform.
Flipturn's ongoing commitment to reliability
Uptime is the #1 priority. We continue to invest heavily in features that help quickly identify, monitor, understand, and resolve charger issues. We also put heavy emphasis on user experience, since surfacing information about charger health in an intuitive way helps customers streamline their operations.
See Flipturn's charger reliability features
If you want to see Flipturn's charger monitoring feature set in action, or want to discuss partnering as an O&M provider or installer, book a demo.
About Flipturn
Flipturn is the unified control center for EV charging operations, built for properties, businesses, and fleets. Whether you're managing a private depot or a public charging site, Flipturn helps you stay online, cut costs, and keep EV operations running smoothly. Control energy usage, manage access, accept payments, and remotely monitor operations across your chargers and vehicles, all in one place.
